Customer Help

Our happiness team is always here to assist.

Common purchase queries answered

Orders

While Unlock Elegibility check may take up to 24 hours, unlock services can vary between a few hours to 30 days. Since every device is different, we will explain carefully waiting times upon the check elegibility is done.

After the Check has been made, a link will be sent so you can check the status of your order. Keep an eye into your email.

Never. We carefully respect all private information of our customer. That’s why we use third party payment services like Paypal to manage payments.

All taxes are included on final prices. You dont need to worry about hidden costs.

We support all Carriers Worldwide

If you need to swap an item

Returns and Exchanges

You can find our Refund policy at the botton on any page of our website

You must provide a valid video proof with the following information:

  • Order Number
  • IMEI number
  • The video must show the imei number and the unlock code failure. 

We will check if the phone does not prsent any system message failure and will provide a refund according to our requirementes expressed on our Refund policy.

In order to receive customer support you can send an email to sales@imeinow.net

Our service include an Elegibility check. You muste check carefully this elegibility check to see if the IMEI number before to proceed to the Unlock Services

Please take in mind that once the order has started, there are not option to cancel until we receive a final response from Factory server.