While Unlock Elegibility check may take up to 24 hours, unlock services can vary between a few hours to 30 days. Since every device is different, we will explain carefully waiting times upon the check elegibility is done.

You can track your order status using the tracking link provided in this website. You can Track Elegibility Checks and all other orders.

No, we do not store your credit card information. All transactions are processed through secure payment gateways.

Sales tax is charged based on the shipping address and applicable laws of the destination. All taxes are included on final prices. You dont need to worry about hidden costs.

We offer Worldwide services

You can find our Refund policy at the botton on any page of our website. We offer full refund for failed unlock service. Take in mind that unlock elegibility checks are not refundable

You must provide a valid video proof with the following information: Order Number, IMEI number, The video must show the imei number and the unlock code failure. We will check if the phone does not prsent any system message failure and will provide a refund according to our requirementes expressed on our Refund policy.

In order to receive customer support you can send an email to sales@imeinow.net

If you entered an incorrect IMEI number, please contact our support team immediately to rectify the issue.

Please take in mind that once the order has started, there are not option to cancel until we receive a final response from Factory server.