While Unlock Eligibility check may take up to 24 hours, unlock services can vary between a few hours to 30 days. Since every device is different, we will explain carefully waiting times upon the check eligibility is done.

You can track your order status using the tracking link provided on this website. You can Track Eligibility Checks and all other orders.

No, we do not store your credit card information. All transactions are processed through secure payment gateways.

Sales tax is charged based on the shipping address and applicable laws of the destination. All taxes are included in final prices. You don't need to worry about hidden costs.

We offer worldwide services.

You can find our Refund policy at the bottom of any page of our website. We offer full refunds for failed unlock services. Keep in mind that unlock eligibility checks are not refundable.

You must provide a valid video proof with the following information: Order Number, IMEI number, The video must show the IMEI number and the unlock code failure. We will check if the phone does not present any system message failure and will provide a refund according to our requirements expressed in our Refund policy.

In order to receive customer support, you can send an email to sales@imeinow.net.

If you entered an incorrect IMEI number, please contact our support team immediately to rectify the issue.

Please keep in mind that once the order has started, there are no options to cancel until we receive a final response from the Factory server.